Welcome to Outlet Elevate Activewear Store’s FAQ section! We’ve compiled answers to the most common questions about our premium activewear, shipping policies, returns, and more. If you can’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].
Product Questions
1. What types of activewear do you offer?
We specialise in high-performance activewear for various activities including yoga, running, fitness training, and athleisure. Our collections include:
- 7/8 Leggings & Capri Leggings
- Sports Bras & Crop Tops
- Dresses & Skorts
- Casual Trainers
- Fitness Accessories (Caps, Hats, etc.)
- And much more from premium brands!
2. How do I choose the right size in your activewear?
Our curated collections from brands like Nike and Sweaty Betty are true to size and designed for optimal fit during movement. We recommend ordering your usual size. All our products come with detailed size charts to help you make the perfect choice for your body type.
3. Are your leggings squat-proof?
Absolutely! We carefully select all our leggings to ensure they meet high standards of opacity and performance. Our premium leggings are designed to stay in place and maintain coverage during even the most intense workouts.
Shipping & Delivery
1. How long will my order take to arrive?
We process orders within 1-2 business days. Delivery times then depend on your location and chosen shipping method:
- Standard Shipping: 10-15 business days after dispatch (DHL/FedEx)
- Free Shipping: 15-25 business days after dispatch (EMS)
2. Do you offer express shipping?
Currently we focus on providing the best value through our standard and free shipping options. This helps us maintain our outlet pricing model while ensuring reliable delivery worldwide.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package every step of the way through our premium carriers’ tracking systems.
4. What if my package is delayed?
While rare, delays can happen with international shipping. If your package is significantly delayed, please contact us at [email protected] and our Liverpool-based team will investigate immediately.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unworn with original tags attached. Please contact us to initiate a return and we’ll guide you through the simple process.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or there was an error in your order. We recommend using a trackable shipping method for returns.
3. How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5 business days. Refunds will be issued to your original payment method and may take additional time to appear in your account depending on your bank or payment provider.
Payment & Account
1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
2. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. You can shop with confidence knowing your data is secure.
3. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
Contact & Support
How can I contact customer service?
Our friendly customer service team is based in Liverpool and always happy to help! You can reach us at:
- Email: [email protected]
- Postal Address: 32 Hanover St, Liverpool, GB L7I 1TT
Ready to elevate your workout wardrobe? Browse our collections of premium activewear today and remember – shipping is free on orders over £50!