At Outlet Elevate Activewear Store, we want you to be completely satisfied with your premium fitness apparel. If for any reason you’re not happy with your purchase, we offer a straightforward returns and exchanges process to help you find the perfect activewear that matches your style and workout needs.

Our Return Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • A proof of purchase or order number is required
Please note: For hygiene reasons, we cannot accept returns on certain items including:
  • Accessories (caps, hats, fitness accessories)
  • Underwear and swimwear (if applicable)
  • Items marked as final sale

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
  3. Package your return – Securely pack the item(s) in the original packaging and include your order confirmation or packing slip.
  4. Ship your return – Send the package to our returns center at the address provided in your RMA email. We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outlet Elevate Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to return/exchange: – Product Name: – Size: – Color: – Reason for return/exchange: For exchanges, please specify your preferred size/color: – New Size: – New Color: Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days of receiving your return
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable unless the return is due to our error
  • For exchanges, we will ship your new item once we receive the returned product

International Returns

For customers outside the UK:

  • You are responsible for any customs fees, taxes, or duties associated with returning items
  • We recommend declaring the package as “Returned Goods” to potentially reduce fees
  • International refunds may take additional time to appear in your account depending on your financial institution

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We will arrange for a free return shipping label and expedite your replacement
  • In some cases, we may issue a refund without requiring the item to be returned
Our Returns Center Address:
Outlet Elevate Activewear Store – Returns
32 Hanover St
Liverpool, GB L7I 1TT
United Kingdom

If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you elevate your activewear experience!