At Outlet Elevate Activewear Store, we’re committed to providing premium fitness apparel that helps you perform at your best. Our streamlined shipping and returns process ensures you can shop with confidence, knowing we’ve got you covered every step of the way.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

  • Standard Shipping (£12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping – via EMS (for orders over £50)
    • Delivery within 15-25 business days after dispatch
    • Basic tracking available

Note: Delivery times may vary during peak seasons or due to customs processing for international orders.

International Shipping

We ship worldwide (excluding some Asian regions and remote areas). International customers are responsible for any customs fees, import duties, or taxes that may apply. We recommend declaring packages as “Returned Goods” if sending back items to potentially reduce fees.

Returns & Exchanges

We want you to love your activewear as much as we do. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Return Eligibility

To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase (order number) is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • All accessories (caps, hats, fitness accessories)
  • Underwear and swimwear (if applicable)
  • Items marked as “final sale”

How to Return an Item

Follow these simple steps to initiate your return or exchange:

  1. Contact our team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
  3. Package your return – Securely pack the item(s) in the original packaging and include your order confirmation.
  4. Ship your return – Send the package to our returns center at the address below. We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Outlet Elevate Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to return/exchange:

  • Product Name:
  • Size:
  • Color:
  • Reason for return/exchange:

For exchanges, please specify your preferred size/color:

  • New Size:
  • New Color:

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Our Returns Center Address

Outlet Elevate Activewear Store – Returns
32 Hanover St
Liverpool, GB L7I 1TT
United Kingdom

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days of receiving your return
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable unless the return is due to our error
  • For exchanges, we will ship your new item once we receive the returned product

International refunds may take additional time to appear in your account depending on your financial institution.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We will arrange for a free return shipping label and expedite your replacement
  • In some cases, we may issue a refund without requiring the item to be returned

Need Help?

Our friendly customer service team is always here to help you elevate your activewear experience! Contact us at [email protected] with any questions about our shipping or returns policy.