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Welcome to Outlet Elevate Activewear Store! These Terms and Conditions govern your use of our website www.activeoutfitus.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

Our Commitment: At Outlet Elevate, we’re dedicated to providing premium fitness apparel that helps you perform at your best. These terms are designed to create a transparent shopping experience where both our rights and your rights as a customer are clearly defined.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental/guardian supervision. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Outlet Elevate Activewear Store or its content suppliers and protected by international copyright laws. You may not:

  • Reproduce, duplicate, copy, or resell any part of our site
  • Use any illustrations, photographs, or graphics separately from accompanying text
  • Use our trademarks without express written permission

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our activewear products (including leggings, athleisure wear, fitness accessories, and outdoor clothing) through:

  • Detailed size charts
  • Material composition information
  • Color representations

However, slight variations may occur due to screen settings and photography limitations.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order:

  • You receive an order confirmation email (this is not a shipping confirmation)
  • We verify payment and stock availability
  • Orders typically process within 1-2 business days

3.2 Pricing and Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 International Orders

We ship worldwide except to certain Asian regions and remote areas. International customers are responsible for:

  • Customs duties
  • Import taxes
  • Other fees imposed by your country

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping: Via EMS for orders over £50, 15-25 business days after dispatch

Delivery times are estimates and may vary during peak seasons.

4.2 Delivery Issues

You must:

  • Provide accurate shipping information
  • Inspect deliveries immediately
  • Report damaged/missing items within 48 hours

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items if:

  • Items are unworn, unwashed with tags attached
  • Original packaging is included
  • Proof of purchase is provided

Non-returnable items: Accessories, underwear, swimwear, and final sale items.

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Wait for RMA number and instructions
  3. Ship to our returns center (customer pays return shipping)

5.3 Refunds

Refunds are processed within 5-7 business days of receiving your return. Original shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Account Security

If you create an account, you must:

  • Keep login details confidential
  • Notify us immediately of unauthorized access

6.2 Prohibited Conduct

You agree not to:

  • Use our site fraudulently
  • Introduce viruses or malicious code
  • Attempt unauthorized access to our systems

7. Limitation of Liability

Outlet Elevate Activewear Store shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or data
  • Events beyond our reasonable control

Our total liability for any claim related to your order shall not exceed the order value.

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

10. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

11. Contact Us

For questions about these Terms and Conditions:

Outlet Elevate Activewear Store
32 Hanover St
Liverpool, GB L7I 1TT
United Kingdom
Email: [email protected]